Thank you for reviewing our policies regarding any personal information you may choose to provide at our website. We take your privacy very seriously
and carefully protect any and all information entrusted to us. We only collect information that helps us serve you better and that you voluntarily provide.
We do not share your information with anyone else unless you've approved of such sharing in advance.
What Information We Collect
The following types of information may be collected at this website (if you volunteer it):
your e-mail address
your first and last name
your street address, city, state and ZIP Code
pertinent information specific to an event or activity (where relevant)
If you supply us with your e-mail and/or postal addresses, and do not specify otherwise, you may receive periodic messages from us with information on
new products, services or upcoming events.
If, later, you decide you no longer wish to receive such messages, you may let us know by sending an e-mail, calling or writing us. To ensure we correctly
identify you (many names are similar), please be sure to include your complete name and address and all e-mail addresses that may be associated with
your record. This helps us accurately locate your information in our file. Such information will only be used to comply with your request.
If you would like to see your contact information we have on file, please stop in or let us know to what address you'd like us to send a copy.
Please check this page for periodic updates on our policies regarding any personal information you've provided to us via our website. Thank you for
visiting us online. We appreciate the opportunity to serve you.
RETURN & EXCHANGE POLICY
The original receipt, gift receipt or packing slip is required for all returns and exchanges. If returning or exchanging an item in a USBIKECO store.
Return & Exchange Period
30 days for all Accessories
10 days for all Components
7 days for New Bicycles
- Bicycles must be in like new condition, free from any damage and must be clean.
NO returns on any used bicycle. All used bicycles are sold as is without any assumption of warranty or condition.
USBIKECO reserves the right to deny any return or exchange.
Consumable items such as food, drinks and batteries
Items that are damaged or abused
Items that are missing accessories such as clamps, batteries, straps ect.
Painted or otherwise personalized or modified items
Returns in Store
Avoid shipping charges and receive a refund more quickly by returning your items to any USBIKECO store.
Include all original packing materials, manuals and accessories
Bring your receipt or packing slip and a valid photo ID. We accept these forms of identification:
US, Canadian or Mexican driver's license
US state-issued ID
Canadian province-issued ID
US military-issued ID
US Permanent Resident Card
Returns by Mail
You can also return online purchases through the mail. To return your online purchase by mail:
Pack your return in the original shipping package, if possible.
Include the packing slip and return label, and indicate the reason for the return.
Include all original packing materials, manuals and accessories.
Send your return to:
2263 Pickwick Drive
Camarillo, CA 93010
For proof of delivery, we recommend that you return items via UPS or insured USPS.
For online purchases:
Refunds will be credited to the original credit card or PayPal account.
For in-store purchases:
Your refund will generally be in the same form as the original purchase. However, when the item was paid for with cash or debit card without a major credit
card logo in an amount greater than $500, or paid for by check in an amount greater than $250, the refund will be in the form of a check mailed within 10
business days of the return.
Promotional Items and Bundles
When a promotional item is returned, the value of the promotional item will be deducted from the refund amount. For example, if you buy a Bicycle that
includes a free basket, the total value of the basket player will be deducted from the refund if the basket player is not returned with the Bicycle.
When a bundle is purchased and only part of the bundle is returned, the bundle discount is void, and the total bundle discount will be deducted from the
refund. For example, if you receive $100 in savings when you purchase a bicycle and rack together and you return either item, the $100 bundle savings
will be subtracted from your refund.
Valid forms of ID accepted are: US, Canadian or Mexican Driver's License, US State ID, Canadian Province ID, US Military ID, Passport, US Laser Visa, or
US Permanent Resident Card.
Still have questions?
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